Refer to the Australian Consumer Law for your consumer rights. This applies to any products you have purchased with us.
Change of mind purchases are not applicable for a return or refund, as stated by Australian Consumer Law.
To be eligible to return a product:
- the product must be purchased within the last 30 days
- the product is significantly not what was ordered
- the product is in an unused condition and in it’s original packaging
- the buyer must have proof of purchase
- the product has a major manufacturer’s fault, defect or failure, see Major defects (Minor faults are entitled to a repair, see Minor defects).
The following products cannot be returned:
- Used products
- Damaged or neglected products that are not from manufacturer’s faults. This includes the misuse of the product resulting in damages, faults, failure of said product.
- Customised products
- Products not suitable to be returned according to their nature i.e. health protection / hygiene reasons etc.
- Products purchased more than 30 days from date of purchase
- Change of mind purchases, see Change of mind.
Watts On Wheels has the right to refuse returns that do not meet the above return conditions at our discretion.
Returning the products of purchase are your responsibility. Simply return the products in store at Mount Gravatt, Brisbane.
If returning products by mail, the cost of shipping is your responsibility. Watts On Wheels are not responsible for items damaged or lost in transit and recommend using a tracked and insured mail service.
Minor defects will be repaired in a reasonable timeframe and are not eligible for a refund.
Major defects that meet the above return conditions will be entitled to a refund. The product can also be replaced should the buyer require a replacement instead.
Change of mind
Under Australian Consumer Law, Watts On Wheels has the right to refuse refund requests if you simply change your mind, found it cheaper elsewhere, decided you did not like the product or had no use for it.
Should you have any questions about the Returns policy, please contact us or visit us in store.
Address: Shop 1 / 1371 Logan Road, Mt Gravatt QLD 4122
Phone: (07) 3519 4949
Email: [email protected]